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Special Session
Cloud Service Analytics - CSAW 2013

8 - 10 May, 2013 - Aachen, Germany

Within the 3rd International Conference on Cloud Computing and Services Science - CLOSER 2013




Cloud computing presents new economic and flexible business and technological models. The explosive uptake of Cloud solutions has fuelled the growth of Cloud services. However, to support Cloud providers and users, it is critical that sourcing decisions are informed through some system of Cloud service analytics. The 1st Special Session on Cloud Service Analytics (CSAW) will provide an interactive and focused platform for presenting and discussing new and emerging ideas on Cloud service analytics. This Special Session focuses on linking some of the latest research in business and I.T to explore how we can examine the value of Cloud service environments. This Special Session provides a platform to exchange state-of-the-art research and practice in Cloud service analytics and explore emerging or overarching trends within the field of Cloud computing.

• Cloud Computing Analytics
• Service Key Performance Indicators
• Cloud Performance Modelling and Management
• IT Service Management and Cloud
• Service and Technology Capabilities
• Service Quality Metrics
• Cloud Service Performance
• Value Analysis of Cloud Environments
• Matching, compliance and alignment issues
• Service Capability Maturity Models
• Monitoring and Reporting Business Value across Service Networks
• Cloud Service Quality Frameworks
• Service and Technology Standards for the Cloud


Prospective authors are invited to submit papers in any of the topics listed above.
Instructions for preparing the manuscript (in Word and Latex formats) are available at: Paper Templates
Please also check the Guidelines and Templates.
Papers should be submitted electronically via the web-based submission system at:


All accepted papers will be published in a special section of the conference proceedings book - under an ISBN reference and on CD-ROM support - and submitted for indexation by Thomson Reuters Conference Proceedings Citation Index (ISI), INSPEC, DBLP, EI (Elsevier Index) and Scopus.
SCITEPRESS is member of CrossRef (
All papers presented at the conference venue will be available at the SCITEPRESS Digital Library


CLOSER Special Sessions - CSAW 2013